Conflict Management 1 Day Workshop in Kelowna on Nov 20th, 2024

Certificate: Course Completion Certificate

Language: English

Duration:1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview:

Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.

Conflict may emerge between managers and their staff, between team members or departments.

Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.

Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.

It is therefore vital to manage conflict constructively.

As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

Target Audience:

Anybody who is interested in learning Conflict Management Skills.

Learning Objectives:

• Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
• Role playing to practice techniques and new skills in a safe environment.
• Proven best practices for approaching conflict management.
• Practices for resolving conflict as a third party mediator.
• Scientifically validated frameworks on effective communication in stressful situations.
• Transferring your learning back to your work environment using job aids, templates and other resources.

How You Will Benefit

• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
• Gain confidence in holding difficult conversations calmly and assertively.
• Manage difficult situations proactively.
• Increase your effectiveness in managing conflict.
• See growth in your overall performance

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Certification:

Once after the training we will provide you the course completion certificate.

We also offer a variety of other courses:-

Absence Management 1-Day Workshop in your Location

This course provides several useful handouts and exercises relating to absence management.

What is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law?

These training have been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. Discover More Insights.

Account Management 1-Day Workshop in your Location

Account Management is an important role within any organization. Account Managers are responsible for nurturing customer relationships and increasing sales with their organization’s key customers. The Account Manager will usually act as the first point of contact for clients; responding to complaints, purchases, project requests, and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business.

This Account Management course materials are suitable for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships, and in turn increasing business performance and sales success. Discover More Insights.

Crisis Management 1-Day Workshop in your Location

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.

With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis. Discover More Insights.

Employee Engagement 1-Day Workshop in your Location

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace. Employee engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.

These Employee Engagement training suitable for anyone that works in a management or leadership role. Discover More Insights.

Essential Management Skills 1-Day Workshop in your Location

Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers.

These Essential Management Skills training suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow, while giving existing managers the chance to review their current skills and build on their performance. Discover More Insights.

Human Resource Management 1-Day Workshop in your Location

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers” job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations. Discover More Insights.

Leading Effective Teams 1-Day Workshop in your Location

This training based on leading teams, will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.

Course Contents:

Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of a leader, both personally and from the point of view of the team. Discover More Insights.

Manager Management 1-Day Workshop in your Location

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. Discover More Insights.

Managing Performance 1-Day Workshop in your Location

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training.

This training set out to helps you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation.

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively co-operate with team members, develop their skills and ensure they feel incentivised to succeed.

With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviours and ability in their role. Discover More Insights.