Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom/ Virtual Live/ On-Site
Offers: Groups of 5 - 10 people 10% Discount | Groups of 11 - 20 people 15% Discount
Course Overview:
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.
With our Crisis Management workshop, you will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Course Contents:
Limit the risk and manage the damage with this Crisis Management - Business Perspectives training course materials.
A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organization or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
Perhaps you are looking to implement a crisis management process, or you want to upskill your workforce in the process you already have. You may even need to refresh the skills and thinking of the managers within your organisation. Whatever your need, Mangates provides you with a comprehensive crisis management training course to make your life easy.
Why is running this crisis management training course a good idea?
Well, just imagine if your participants were better able to:
- Identify the crisis vulnerability of your organization.
- Put measures in place to limit the chance of a crisis occurring.
- Create a clear strategy for dealing with crisis when it happens.
- Improve their understanding of the impact of a crisis and how to mitigate it.
- Communicate with key stakeholders quickly and efficiently, to ensure damage limitation.
- Manage the relationship with customers and the media effectively
Course Topics:
Module One: Crisis
- Internal Risks
- External Risks
- Aggression
- Violence
- Case Study
- Module One: Review Questions
Module Two: Workplace Violence
- Threats
- Damage
- Psychological Acts
- Physical Acts
- Case Study
- Module Two: Review Questions
Module Three: Myths
- Violence Just Happens
- It Is Uncommon
- Problems Will Solve Themselves
- It Is Not Possible to Prevent Violence
- Case Study
- Module Three: Review Questions
Module Four: Escalation
- Threats
- Stalking and Bullying
- Injury
- Death
- Case Study
- Module Four: Review Questions
Module Five: Concerning Behaviors
- Disruptive
- Emotional Abuse
- Causes Anxiety
- Examples of Behavior
- Case Study
- Module Five: Review Questions
Module Six: Domestic Violence Indicators
- Disruptive Calls
- Poor Concentration
- Bruising
- Absences
- Case Study
- Module Six: Review Questions
Module Seven: Triggers of Workplace Violence
- Reprimands and Terminations
- Financial Strain
- Loss of Loved One
- Perceived Slights
- Case Study
- Module Seven: Review Questions
Module Eight: Conflict Dangers
- Triggers
- Action Point
- Flashpoint
- Identify
- Case Study
- Module Eight: Review Questions
Module Nine: Response
- Note Areas of Concern
- Discuss It
- Report It
- Report Extreme Cases to HR/Tip Line
- Case Study
- Module Nine: Review Questions
Module Ten: Strategies
- Policies
- Programs
- Emergency Procedures
- Train Employees
- Case Study
- Module Ten: Review Questions
Module Eleven: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Objectives:
At the end of this Crisis Management - Business Perspectives training course, your participants will be able to:
- Plan, anticipate and avoid crisis where possible
- Manage the reputation of your organisation when crisis occurs
- Respond appropriately to crisis
- Address issues of online reputation
- Develop tools that will help support your crisis management plan
Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Target Audience:
Anybody who is interested in learning Crisis Management Skills
