CSPN CX Conference 2025

For more information about the CSPN Conference, visit us here.

On April 30th, 2025, join us at Toronto’s iconic Old Mill for CSPN's CX Conference—a must-attend event for anyone passionate about advancing customer experience.

Connect with industry experts, innovative brands, and technology pioneers as we gather to discuss the latest trends, share actionable insights, and showcase transformative solutions that drive CX success. With a mix of panels, keynotes, and hands-on sessions led by trailblazers in CX, attendees will dive deep into customer journey optimization, data-driven decision-making, and strategies to enhance customer loyalty across sectors.

This is your chance to expand your professional network, gain practical knowledge, and discover the tools that can elevate your approach to CX. Don’t miss this unique opportunity to be part of Canada’s premier CX event and help shape the future of customer experience!

Event Details

Date: Wednesday, April 30th, 2025

Time: 8:45am - 5:30 pm

Location: The Old Mill

What's Included: Breakfast, lunch, cocktail hour, networking opportunities, speaker sessions, free giveaways, prize entry, and much more!

View the Agenda here.

Nominations For CSPN’s CX Awards Are Now Open

Deadline: March 5, 2025

CSPN’s CX Awards celebrate impactful leaders making waves across all areas of Customer Experience and Customer Service. CSPN’s award categories explore the nuances of what it means to be customer centric, and call attention to thought leaders, professionals and organizations that serve an example of the successes and future of the CX industry.

Nominate the organizations and individuals in your network that should be honored at this year’s CX Conference. Award categories include:

• CX Innovator of the Year (Individual)
• CX Leader of the Year (Individual)
• Best Employee Experience (EX) Alignment
• Best Omni-Channel Experience (Organization)
• Best Use of Technology (Organization)
• Customer Advocacy Excellence Award (Organization)
• Customer-Centric Culture Award (Organization)
• Exceptional Crisis CX Response (Organization)
• Sustainability and CX Impact Award (Organization)
• Voice of the Customer (VoC) Excellence (Organization)

For full award descriptions and access to our nominee submission portal, visit us here.

Click here to start nominating a leader today.

Session topics you won't want to miss

• The Power of Data & AI in CX: Explore how AI, machine learning, and data analytics are revolutionizing customer experience.
  
• Connecting EX & CX for Holistic Success: Delve into the relationship between employee experience (EX) and customer experience (CX) and how a positive EX boosts customer satisfaction and loyalty.
  
• Personalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless, customer-centric digital experiences.
  
• CX Strategy & Culture Transformation: Showcase strategies for embedding CX into company culture and achieving organizational buy-in.
  
• Customer Journey Mapping & Redesigning Experiences: Examine the art and science of journey mapping, and how companies can optimize every step of the customer journey.
  
• DEI & Accessibility in Customer Experience: Discuss the importance of diversity, equity, inclusion, and accessibility (DEI & A) in CX, and how inclusive experiences impact brand loyalty.
  
• CX in the Age of Emerging Technologies: Explore the latest tech innovations transforming CX and the potential of these advancements for enhanced customer engagement.
  
• Metrics, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.

Why Should You Attend CSPN's CX Conference?

• Network and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.
• Showcase Your Brand: Highlight your commitment to innovation and customer-centricity.
• Gain Exposure: Get recognized among industry peers and potential clients.
• Contribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.

Get involved

Your insights and contributions are instrumental in making CSPN's CX Conference an unparalleled success. Let's work together to create an unforgettable event experience!

Opportunities for Collaboration

• Sponsorship Packages: Tailored opportunities aligning with your brand's objectives and budget.
• Thought Leadership Sessions: Host a session to position your brand as an authority in the CX space.
• Branding and Visibility: Maximize exposure across our conference platforms.
  

If you're passionate about driving positive change in the CX landscape and eager to explore partnership opportunities, we'd love to hear from you! Reach out to Chy, our Community Growth Manager, (Chy (@) mycspn.com) to express your interest and to discuss potential collaboration.

For more information about the CSPN Conference, visit us here.