Customer Service Essentials 1 Day Training in Sunderland

Customer Service Essentials 1 Day Training in Sunderland

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

By Academy for Pros

Date and time

No available dates

Location

For venue details reach us at: info@academyforpros.com

PH: +1 469 666 9332 Sunderland SR3 3XW United Kingdom

Refund Policy

Refunds up to 7 days before event

Agenda

Assessing your attitude to customer service

Practicing verbal and vocal skills

Handling customer complaints and difficult situations

Demonstrating empathy and building rapport

Defining the Golden Rules for Success

About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual Live/ On-Site

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage has proven techniques, and apply best practices that will help you to develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics.

Course Feature:

  • Adopt a confident, consistent approach that ensures great service
  • Apply best-practice communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate from Academy for Pros.

Who can Attend?

No formal prerequisites are required to attend this course.

Note:

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at info@academyforpros.com for dates and details of Instructor Led Live Virtual Sessions.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at info@academyforpros.com for more details about on-site or corporate training.

Offers:

Groups of 3 people 10% Discount

Groups of 5 people 15% Discount

Groups of 10 people 20% Discount

Frequently asked questions

What Does Academy for Pros provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@academyforpros.com and within 7 working days you get your money back.

Organized by

Academy for Pros

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

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