Monday, December 16

Customer Service Essentials 1 Day Training in Wellington

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

By Academy for Pros

Select date and time

Monday, December 16 · 9am - 5pm NZDT

Location

For venue details reach us at: info@academyforpros.com

PH: + 61(0) 2 80155605 Wellington, 6011 New Zealand

Refund Policy

Refunds up to 7 days before event

Agenda

Assessing your attitude to customer service

Practicing verbal and vocal skills

Handling customer complaints and difficult situations

Demonstrating empathy and building rapport

Defining the Golden Rules for Success

About this event

Event lasts 8 hours

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual Live/ On-Site

Offers: Groups of 5 - 10 people 10% Discount | Groups of 11 - 20 people 15% Discount

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage has proven techniques, and apply best practices that will help you to develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics.

Course Feature:

Adopt a confident, consistent approach that ensures great service
Apply best-practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate from Academy for Pros.

Who can Attend?

No formal prerequisites are required to attend this course.

Frequently asked questions

What Does Academy for Pros provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Lunch.

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for groups of 5 - 10 people, and 15% for groups of 11- 20 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@academyforpros.com and within 7 working days you get your money back.

Organized by

Academy for Pros

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.