Customer Service Essentials 1 Day Workshop in Dayton, OH

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages, and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage proven techniques, and apply best practices that will help you to develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics.

Course Topics:

• Assessing your attitude to customer service
• Practicing verbal and vocal skills
• Handling customer complaints and difficult situations
• Demonstrating empathy and building rapport
• Defining the Golden Rules for Success

Course Feature:

• Adopt a confident, consistent approach that ensures great service
• Apply best practice communication techniques to connect with your customers
• Choose and apply techniques that create customer loyalty and exceed expectations
• Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate from Academy For Pros.

Who can Attend?

No formal prerequisites are required to attend this course.

We also offer a variety of other courses:-

10 Soft Skills You Need 1-Day Workshop in your Location

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their careers. Discover More Insights

Emotional Intelligence 1-Day Workshop in your Location

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight into how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop, your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions, your participants will experience a positive impact on their professional and personal lives. Discover More Insights

Event Planning 1-Day Workshop in your Location

Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression an each attendee.

With our Event Planning workshop, you will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set your participants will be provided the details to pull off a successful event. Discover More Insights

Proposal Writing 1-Day Workshop in your Location

A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal writing process including the most common types of proposals.

The Proposal Writing workshop will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product. Discover More Insights

Recruitment Skills 1-Day Workshop in your Location

These training courses are aimed at helping hiring managers understand the concepts behind delivering a sound recruitment campaign: What are they trying to achieve, why, and how?

Training course contents:

Improve the recruitment skills of the managers within your organization to help build effective teams

Recruitment is a crucial factor in the success of any business. All organisations are defined by the employees within it, so ensuring you employ the right staff at the right time is critical to your success. Aside from this, it is important that the people responsible for recruiting within the business are focused on ensuring they follow legislation and best practices to avoid any potential embarrassment or costly litigation.

These training course materials will provide you with everything you need to effectively develop the skills of hiring managers within your organization. They will be taken through the full process of recruitment; developing a wide understanding of the requirements of an effective recruitment campaign in order to help them provide a robust approach to recruitment that helps secure the right candidate for the role. Discover More Insights

Train-The-Trainer 1-Day Workshop in your Location

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Your participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.

Our Train-The-Trainer workshop will provide your participants with the skills to help them deliver engaging and compelling workshops. Skills such as facilitating needs analyses, and managing tough topics will give your trainees what they require to become a trainers themselves. Discover More Insights

Writing a CV 1-Day Workshop in your Location

In this day and age, everyone requires a CV. This makes this training suitable for people from every walk of life, including; those applying for internal positions within an organisation, those looking for external roles, or even those that have never had a job role. They really are that flexible.

This training will help develop the CV writing skills of your participants and ensure you deliver a successful CV Writing Skills training course. Discover More Insights

Coaching at Work 1-Day Workshop in your Location

Anyone who coaches as a part of their job role would benefit from this coaching skills training as when delivered you will help develop the you practical skills and ensure you are demonstrating coaching behaviours that will nurture those around you.

Coaching skills have become an important tool in the armoury of great leaders and people who work with developing others as they encourage empowerment and self-belief. These coaching skills training course materials solidify that approach and put structure and clarity around coaching behaviours, whilst demonstrating the ability to coach without masses of paperwork and ‘rules’.

These specific training focuses on all aspects of coaching in the workplace and will ensure you are able to coach others as part of your normal working role. Discover More Insights

Stakeholder Management 1-Day Workshop in your Location

Anyone in a leadership role or heading up a project that has to engage, persuade, and influence others would benefit from these training course materials on Stakeholder Management.

Training course contents:

A stakeholder can be defined, in simple terms, as any person or organization whose behavior or actions will have an impact on a result.

This training aims to help you identify your stakeholders; learn how to establish behavioral styles, understand the relationship between the style and their own, and use this knowledge to build a strong working partnership that gets results.

By following a logical progression, through the identification of stakeholders; initial contact; mapping of aims, and ongoing planning, increased positive results can be achieved.

The early identification of the key influencers will ensure that projects are well-managed from the start. Communication can be effectively tailored to the right people so as to guarantee an easier flow of information and quicker decision-making. In the longer term, projects will require less micro-management as all involved will have a clear understanding of progress and goals. Discover More Insights