Customer Service Fundamentals

Understanding the importance of customer service and tools for success.

In today's competitive market, exceptional customer service is not just a differentiator but a necessity. This comprehensive one-day training program is designed to equip participants with the skills and insights needed to elevate their customer service standards and build lasting relationships with clients.

By the end of this workshop, participants will be empowered with a toolkit of customer service strategies, communication skills, and emotional intelligence insights to transform every customer interaction into a positive, impactful experience.

Topics to be covered in Day 1

1. Defining Exceptional Customer Service.

2. Importance and Impact of Exceptional Customer Service.

3. Building and Maintaining Relationships.

4. Empathy and Emotional Intelligence.

5. Essential Elements of Exceptional Customer Service.

6. Technology in Customer Service - Balancing Automation with Human Touch.

7. Staying Calm and Professional Under Pressure.

8. How to Deal with Customer Complaints and Difficult Customers.

Sherry MacEachern | Joyful Roots Coaching

Fort McMurray Wood Buffalo Economic Development & Tourism is proud to feature Sherry MacEachern of Joyful Roots Coaching to lead the Hospitality Connections Program.

Sherry is a longtime resident and business owner in Fort McMurray, with a background in executive coaching, training, leadership development, customer service, and business management.

She is passionate about providing personal and professional development to help individuals and organizations reach their fullest potential and accomplish exceptional levels of success.

Sherry is excited to deliver customer service training to support local business, promote economic growth and development, and reduce the need to travel outside our region for products and services that can be sourced locally.