Emotional Intelligence 1 Day Workshop in San Bernardino, CA

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom

Refreshments: Snacks, Beverages, and Lunch included in a classroom session

Course Overview:

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.

Target Audience:

Anybody who is interested in learning Emotional intelligence Skills

Learning Objectives:

• Understand the Emotional Intelligence competency framework.
• Assess and understand current Emotional Intelligence level.
• Understand techniques for being highly positive and energetic.
• Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
• Understand the importance of high expectations and pressure and how to go through it.
• Understand how to be an emotionally strong person, who can handle emotions.
• Understand how to be a responsible person, who does not believe in blame/complaint.
• Understand techniques to develop your emotional intelligence on the job.

Agenda:

Module One: What is Emotional Intelligence?

Module Two: Four Skills in Emotional Intelligence

Module Three: Verbal Communication Skills

Module Four: Non-Verbal Communication Skills

Module Five: Social Management and Responsibility

Module Six: Tools to Regulate Your Emotions

Module Seven: Gaining Control

Module Eight: Business Practices (I)

Module Nine: Business Practices (II)

Module Ten: Making an Impact

Module Eleven: Wrapping Up

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM-supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

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