Hiring for Customer Service

Techniques for effective hiring processes and motivational interviewing.

Hiring the right talent is crucial to delivering outstanding customer service. This one-day training session focuses on equipping participants with the skills and knowledge to identify, attract, and select the best candidates, ensuring they fit seamlessly into your service-oriented culture.

By the end of the training, participants will be proficient in creating a robust hiring process that attracts and selects the right talent, ultimately enhancing the customer service capabilities of their organization.

Tim Dyck, of Best Culture Solutions, will join this session to share hiring practices insights.

Topics to be covered in Day 4

1. Importance of Hiring the Right Talent for Customer Service.
2. Identifying Essential Skills.
3. Creating Clear and Compelling Job Descriptions.
4. Sourcing and Recruitment Strategies.
5. Unconscious Bias Awareness - Highlighting the Value of Diversity
6. Behavioral Interviewing Techniques.
7. Motivational Interviewing.
8. Cultural Fit and Alignment.
9. Legal and Ethical Hiring Practices.
10. Importance of Structured Onboarding.

Sherry MacEachern | Joyful Roots Coaching

Fort McMurray Wood Buffalo Economic Development & Tourism is proud to feature Sherry MacEachern of Joyful Roots Coaching to lead the Hospitality Connections Program.

Sherry is a longtime resident and business owner in Fort McMurray, with a background in executive coaching, training, leadership development, customer service, and business management.

She is passionate about providing personal and professional development to help individuals and organizations reach their fullest potential and accomplish exceptional levels of success.

Sherry is excited to deliver customer service training to support local business, promote economic growth and development, and reduce the need to travel outside our region for products and services that can be sourced locally.