Monday, December 16

Internal Customer Service 1 Day Training in Rio de Janeiro

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

By Academy for Pros

Select date and time

Monday, December 16 · 9am - 5pm GMT-3

Location

For venue details reach us at: info@academyforpros.com

PH: +1 469 666 9332 Rio de Janeiro, RJ 22250-040 Brazil

Refund Policy

Refunds up to 7 days before event

Agenda

Module 1: Communicate clearly and confidently:

Importance of clear communication - How well do you communicate?

The 5 Basic Principles of communication.

Focus on Behavior not personality.

Be Specific.

Use the power of questions.

Listen Actively.

Communicate Assertively.

Module 2: Working Better together:

Importance of working as a team.

Internal customers are customers too.

Managing Internal customers expectations.

Understanding Internal customers' behavioral styles.

The 4 Major behavioral styles and flexing your style.

Mapping your internal network.

Giving the message of 'I Care' when passing work.

About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual Live/ On-Site

Offers: Groups of 5 - 10 people 10% Discount | Groups of 11 - 20 people 15% Discount

Course Overview:

This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Target Audience:

Support team members and back office support teams.

Learning Objectives:

After completing this course, delegates will be able to:

Listen, ask questions, and interpret nonverbal messages more effectively.
Set and manage expectations of colleagues and team members.
Communicate assertively.
Adapt their communication style and manage their behavior for more productive work relationships.
Map out workflow between colleagues.
Analyze current workflow and identify how to improve efficiency.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Certification:

Once after the training, you receive a course completion certificate from the Academy for Pro's.

Frequently asked questions

What Does Academy for Pros provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Lunch.

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

Do you provide a group discount for classroom training programs?

We do Provide Group Discounts such as 10% for groups of 5 - 10 people, and 15% for groups of 11- 20 people.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@academyforpros.com and within 7 working days you get your money back.

Organized by

Academy for Pros

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

From R$2,199