Level 1 City of Toronto-De-escalation Training for Street-Front Retailers

Level 1 City of Toronto-De-escalation Training for Street-Front Retailers

Learn how to use customer service and supportive communication for de-escalation in your workplace.

By City of Toronto Economic Development & Culture

Date and time

Thu, Dec 5, 2024 11:00 AM - 1:00 PM PST

Location

Online

About this event

  • Event lasts 2 hours

These days, stress levels are higher for everyone. In this webinar, we'll explore using supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business or who may be street-involved.

Each session has a maximum of 25 attendees. If the session is full, please use the waitlist function and tickets can be released.

Tags

Organized by

City of Toronto Economic Development & Culture

Economic Development & Culture strives to make Toronto a place where business and culture thrive. The division’s objective is to advance Toronto’s prosperity, opportunity and liveability by:

  • fostering employment and investment opportunities
  • encouraging Toronto’s cultural vibrancy through more and enhanced cultural experiences
  • engaging partners in the planning and development of the City’s economic and cultural resources