Level 2 City of Toronto-De-escalation Training for Street-Front Retailers

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Thank you for your interest in the City of Toronto's De-Escalation for Street-Front Retailers Webinar. This session is currently full, or has passed. We invite you to sign up for any of the other sessions that are available.

Level 2 City of Toronto-De-escalation Training for Street-Front Retailers

Learn how to use customer service and supportive communication for de-escalation in your workplace.

By City of Toronto Economic Development & Culture
Lots of repeat customers 📈

Date and time

Mon, Jul 14, 2025 2:00 PM - 4:00 PM UTC

Location

Online

About this event

  • Event lasts 2 hours

In these free webinars, we'll explore using supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business.

Questions we explore include:

  • My team needs a refresher on conflict resolution
  • What skills can I use to deal with frustrated customers?
  • How do I engage during a verbal escalation?

For Level 2, participants will apply the skills learned in Level 1 to address specific challenging scenarios including verbally abusive behaviour and intoxication.

Note that it is required to have taken Level 1 before proceeding to Level 2.

Each session has a maximum of 25 attendees. If the session is full, please use the waitlist function and tickets can be released.

These trainings are presented by the City of Toronto- BIA Office as part of the Safe & Inclusive Retail Strategy.

Organized by

Economic Development & Culture strives to make Toronto a place where business and culture thrive. The division’s objective is to advance Toronto’s prosperity, opportunity and liveability by:

  • fostering employment and investment opportunities
  • encouraging Toronto’s cultural vibrancy through more and enhanced cultural experiences
  • engaging partners in the planning and development of the City’s economic and cultural resources
Free