Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom/ Virtual Live/ On-Site
Offers: Groups of 5 - 10 people 10% Discount | Groups of 11 - 20 people 15% Discount
Course Overview:
With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.
Target Audience:
Anybody who is interested in learning Manager Management Skills
Learning Objectives:
By the end of this course you will be able to:
- Identify, relate to, and put into practice the four characteristics of highly effective managers.
- Plan, prioritize and delegate effectively.
- Understand how to manage performance in such a way as to get the very best from your people.
- Use a range of strategies for managing and developing a highly motivated and effective team.
- Recognise the need for change in today’s business reality and be able to manage change.
- Engaging and understanding others using a range of techniques.
Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: Grooming a New Manager
- Set Specific Goals
- Authority (What They Can and Can"t Do)
- Create a Shared Vision
- The More they Learn, the More Responsibility They Get
- Case Study
- Module One: Review Questions
Module Two: Measuring Performance
- Staying Within Their Budget
- Setting Measurable Objectives
- Skip Level Feedback
- Collaborate on Criteria to be Evaluated
- Case Study
- Module Two: Review Questions
Module Three: Motivating Managers
- Provide the Needed Resources
- Bonuses and Incentives
- Give Credit for Good Work
- Keep Them Challenged
- Case Study
- Module Three: Review Questions
Module Four: Signs of Poor Management
- Missed Deadlines
- Team Turnover
- Losing Customers
- Little or No Growth
- Case Study
- Module Four: Review Questions
Module Five: Trust Your Team of Managers
- Do Not Micromanage
- Promote Open and Honest Communication
- Reward Initiative
- Trust, But Verify
- Case Study
- Module Five: Review Questions
Module Six: When an Employee Complains about their Manager
- Keep the Information Confidential
- Gather Information from Both Sides
- Coach or Delegate the Solution
- Follow-up with the Manager or Employee
- Case Study
- Module Six: Review Questions
Module Seven: Coaching and Mentoring (I)
- Writing Performance Reviews
- Provide Clear and Timely Feedback
- Praise in Public, Criticize in Private
- Make Sure Your Door is Always Open
- Case Study
- Module Seven: Review Questions
Module Eight: Coaching and Mentoring (II)
- Offer Advice, Not the Solution
- Create a Supportive Environment
- Building Ownership
- 360 Degree Feedback
- Case Study
- Module Eight: Review Questions
Module Nine: When Do You Step In?
- Unsafe or Dangerous Events
- Legal Ramifications
- Severe Financial Costs
- Repeated Failures after Coaching Has Occurred
- Case Study
- Module Nine: Review Questions
Module Ten: Remember These Basic Qualities
- Express Confidence in Their Abilities
- Practice What you Preach
- Have an Open Door
- Their Success is Your Success
- Case Study
- Module Ten: Review Questions
Module Eleven: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
