Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Course Overview:
This course focuses on effective negotiation techniques to be successful in different situations and with people holding different levels of power. The course evaluates how negotiations impact the organizations and ourselves. Reflect on the different outcomes that can be achieved through negotiation and understand which outcomes are acceptable for the intended objectives. Finally participants reflect on the influencing process and how one can achieve things without having the authority or power.
Each module has been carefully selected based on the intake and skills gaps of the specific audience. After a brief introduction, participants are given 1 to 2 minutes to introduce themselves, practicing their presentation and communication skills (if the intake has included the requested video, this introduction will only be 1 minute).
Learning Objectives:
At the end of this course, you will be able to:
- Define negotiation and influencing stages and how to do so effectively.
- Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalisation, and active listening.
- Understand individuals and organisations (attitude, behaviour and culture). What each party expects, dealing with emotions, and resistance.
- Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge.
- Understand communication strategies, effectiveness in communicating, verbal and nonverbal
- Orchestrating a plan: positioning, anticipating problems, managing conflicts, and approaching others for help.
- Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience.
- Understand results: risk assessment, damage control, keeping good relationships, win-win outcomes.
- Understand how to use BAPNA, ZOPA, negotiation canvas and other tools and strategies.
- Understand how communication and presentation skills empower your negotiation abilities.
Prerequisites:
None
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
There is no examination for this course
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
