Certificate: Course Completion Certificate
Language: English
Duration: 2 Days
Credits: 16
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Course Overview:
Many salespeople fall into the trap of talking too much. They just can't wait to tell customers all about the features or benefits their product/service will bring or how great their company is without first understanding the needs and desires of the customer which is not the best approach to selling.
This two-day extensive sales training program will guide participants towards uncovering the "Right" skill set and mindset a professional salesperson should possess. From controlling conversations with customers to asking the right questions to uncover customers, this program will enhance the sales staff's ability to connect better with customers, overcome objections, and close the sale confidently and effectively delivering commercial and sales objectives.
Powerful sales questioning technique :
The core of this program teaches a more effective and more professional sales approach that primarily depends on asking a series of questions in a specific order that will enable you to find out your customer needs and not only uncover problems but also ask questions that make the customer realize that the problem he has been chugging along with comfortably is now too big to ignore.
Selling to different personality types :
Moreover, Many salespeople also have a single, preferred style of selling and find it difficult to sell to different types of buyers. They use a strategy of making friends with customers and while this works sometimes, there are certainly buyers out there who just don’t like this approach at all. Part of this program will focus on dealing with different personalities of buyers and how considering this and adopting a slightly different approach with each customer will help you be more successful and close more sales.
Target Audience:
Sales professionals of all levels who are looking to enhance their skills.
Learning Objectives:
- After completing this course, delegates will be able to:
- Understand what is needed to have both the right skill set and mindset to sell.
- connect better with customers, overcome objections, and close sales confidently and effectively to achieve sales targets.
- Learn and practice an effective sales questioning technique that will increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience.
- Understand the 4 major behavioral styles and personality types and how to sell to each buyer type.
Prerequisites:
There are no formal prerequisites.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM-supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Certification:
Once after the training, you receive a course completion certificate from the Academy for pros.
